Privacy and Security Policy

PRIVACY:

Serpil Exclusive requests some of your personal information (name, age, phone, email, etc.) in order to provide better service to its customers. This information collected on our servers is used only within Serpil Exclusive for periodic campaign efforts, designing special promotional activities for customer profiles, and customer classification efforts to prevent unwanted emails.

Serpil Exclusive absolutely does not share the information collected from membership forms with third parties, does not use it for commercial purposes for any reason unrelated to its activities, and does not sell it, without the knowledge or contrary instruction of the member concerned. Apart from email addresses and personal information requested in membership forms, it analyzes and interprets visitor movements and preferences observed during site usage. These statistical data, which do not contain personal information, may be shared with business partners in order to provide customers with a more special and effective shopping experience.

Customer information can only be disclosed to official authorities if this information is requested by official authorities in due course and in cases where disclosure to official authorities is mandatory in accordance with the provisions of the current imperative legislation. Only the Customer can access all the information entered into the system by the Customer, and only the Customer can change this information. It is not possible for anyone else to access and change this information.

PAYMENT SECURITY:

"Secure Sockets Layer" (SSL) technology is used on our site. Thanks to our SSL certificate, your personal information is encrypted and sent. Your credit card information requested on the payment page is never seen or stored on the servers of Serpil Exclusive or its service providers, in order to maintain the highest level of security for our valued customers shopping from the site.

In this way, all payment-related transactions take place between the bank and your computer via the site interface. You can shop securely with the SSL security certificate.

Customer Service Working Hours:

Weekdays: 09:00-19:00

Saturday: 09:00-14:00

For all your questions: info@serpilexclusive.com